Information We Collect
We gather details you provide when you contact us, join workshops, or become a GoNovaAI customer. This includes names, work emails, company information, and any context you share about your systems or workflows.
- Usage analytics from our website, limited to event data that helps us understand traffic and improve content.
- Service telemetry when we manage automations on your behalf, covering uptime, quality signals, and activity logs.
- Optional assets you send us — such as playbooks, datasets, or documentation — stored in encrypted systems with access restricted to the delivery team.
How We Use Information
Data helps us design and operate automation programs, deliver support, and keep you informed with relevant updates. We analyze aggregated metrics to monitor reliability, spot regressions, and continuously tune your agents.
- Preparing proposals, statements of work, and success plans tailored to your goals.
- Running operations reviews, alerts, and incident playbooks so escalations reach the right people quickly.
- Improving workflows and documentation — never training public models with your proprietary data.
Sharing & Disclosure
We do not sell or rent your information. Access stays limited to GoNovaAI personnel and trusted partners under written agreements that enforce confidentiality, security standards, and purpose limits.
- Infrastructure and tooling vendors that power hosting, observability, secure storage, and communication.
- Specialist contractors who support delivery teams, only after background checks and least-privilege access setup.
- Legal or regulatory disclosures if required to comply with law or respond to valid government requests.
Security & Retention
We operate with enterprise controls: encryption in transit and at rest, role-based access, centralized logging, and regular reviews of the environments that run customer automations.
- Service data stays only as long as necessary to deliver contracted outcomes and audit results.
- Backups follow a fixed retention window and are purged on a rolling schedule.
- If you offboard, we follow a documented destruction process and confirm completion in writing.
Your Choices
You can review, update, or delete personal information we hold by contacting the team. We will acknowledge requests within two business days and complete them in a reasonable timeframe.
- Request copies of data tied to your account or project.
- Ask for corrections when information changes.
- Withdraw consent or limit how we process your information where legally permitted.